Health Care

Infection Control Active Outbreaks
Rehabilitation Programs
Laboratory Services


Skin Care Team

Watford QCC has an active Interdisciplinary Skin Care Team under the supervision of a Nurse Practitioner. The focus of the team is to maintain excellence in skin care, the prevention of skin break down and ongoing education of staff, residents and family.

Palliative Care Team

What is a palliative care program?

  • Palliative care is a program designed to deliver compassionate quality care directed towards improving the quality of life for the dying
  • Our palliative care program is delivered by a multidisciplinary team approach that provides sensitive and skilled care to each resident
  • Palliative care meets the spiritual, physical, psychosocial, emotional and cultural needs of our residents
  • Palliative care applies to the total resident population and is not limited to the dying

“The Centre of Care must be the person
who is dying and that person’s family.”

– Dr. Ley
The Heart of the Hospice

Purpose: To continually reassess and improve palliative care services to residents at Watford QCC.


  • To dispell the myths of palliative care
  • To provide pain and symptom management
  • To provide grief support for caregivers and families

Features offered to palliative residents:

  • Physician available 24/7
  • Medication management as ordered by physician
  • Therapeutic surfaces for comfort control
  • Access to the Family Lounge
  • Small meals provided to family members
  • Caring and compassionate staff trained in palliative care

Dementia Care Team

We believe in a multidisciplinary approach when caring for those with dementia. Some staff have been educated in the Gentle Persuasive Approach, U-First, and P.I.E.C.E.S. Our team liaises with the Alzheimer Society for educational opportunities and to assist with care issues when needed. The Psychogeriatric Resource Nurse serves as a resource to all front line staff in the management of behaviours related to dementia and to provide a better understanding of dementia to staff, residents and their families.


The PIECES approach to care encompasses the following:

  • Physical – look at the disease, drugs, disability
  • Intellect – look at changes in specific areas of the brain
  • Emotional – is there depression, delusions; loss of independence
  • Capabilities – focus on what the person can do, not what they cannot do; build on their strengths
  • Environment – is the environment noisy, cluttered, etc.
  • Social – life story; likes/dislikes; previous coping skills

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Infection Control

Active Outbreaks at Watford QCC

[catlist name=outbreaks date=yes date_tag=span date_class=lcp_date excerpt=yes excerpt_tag=p posts_morelink=”Read more” posts_morelink_class=lcp_posts_morelink]

What is infection control and why is it important?

Infection control facilitates an environment that endeavours to prevent the transmission of disease to protect the health and safety of each resident, family, visitor and staff member. Infection control is integral to safe nursing practice. Residents of long-term care facilities are at increased risk for developing infections due to immune and other body systems related to the aging process.

Purpose of infection control:

  • To promote wellness through education and immunization
  • To prevent infections and the spread of communicable conditions to each resident, family member and volunteer
  • To manage infections and disease through daily surveillance of existing conditions
  • To enhance the infection control program by complying with current Ministry standards

What can you as a client expect?

The immunization program for residents of Watford QCC includes:

  • Tuberculosis (Mantoux) screening within 14 days of admission
  • Annual flu vaccine
  • Pneumococcal vaccine

The immunization program for Watford QCC personnel includes:

  • Tuberculosis (Mantoux) screening of volunteers and newly hired staff
  • Annual flu vaccine


Hand washing is the cornerstone of infection control. Hand washing is the most effective method of controlling infection and disease. All departments within the facility are supportive of and play an important role in the infection control program.

Watford QCC has an Outbreak Management Team which oversees the care of our residents during a respiratory or enteric outbreak. They liaise with the Lambton Health Unit and the Ministry of Health during any outbreak.

Visitor Restrictions

To protect our residents and staff from contracting potentially contagious illnesses such as colds or gastro-type illnesses, we suggest visitors refrain from visiting if feeling unwell. If they are suffering from cold-like symptoms, they should wait 3-5 days before visiting. If they have a gastrointestinal illness, they should wait at least 48 hours from onset of their symptoms before visiting.

Pandemic Planning

Watford QCC continues to work on pandemic planning in conjunction with the Ministry of Health guidelines.


  • An important component of the infection control program is the ongoing education of residents, volunteers and staff
  • Awareness of the mode of infection transmission is paramount to the prevention and control of such conditions
  • Watford QCC offers scheduled and impromptu educational opportunities for staff and volunteers

Other Programs

The home’s Infection Control Committee meets quarterly to review infection statistics, review and revise policy procedure and make recommendations related to infection control.

External Liaisons

  • Ministry of Health
  • Community Health Services Department (Lambton County)
  • Community and Hospital Control Associations of Southwestern Ontario

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Rehabilitation Programs

What is rehabilitation?

It enables residents to make the most of their abilities rather than focus on their illness or disability. Our rehab team includes the Rehabilitation Coordinator/Physiotherapist, nursing staff, and families. An Occupational Therapist is also a contributing member to our rehab programs. The team aims to help each resident to maintain his/her dignity, self esteem, and independence. Rehab programs promote the highest level of functioning that a resident can attain through walking, exercise, restorative programs or through optimal communication and social interaction between staff and residents.

Rehab programs are offered 5 days a week,
Monday to Friday, 8:00 a.m – 4:30 p.m.

Rehab Admission Process

Upon admission to Watford QCC every resident participates in a thorough mobility assessment to determine current level of functioning. If assistive devices are needed, it will be determined at this time. An individualized therapy program is then designed to meet the current goals and needs of the resident. This program will be carried out with the assistance of the rehab team. Continual monitoring occurs to ensure success of the prescribed goals and absolute safety of the resident. Reassessments of a resident’s functional status are performed by the Physiotherapist on a quarterly basis to meet the changing needs of the resident.

Goal Setting

The rehab team works closely with the resident and family to assist in meeting their needs and developing safe and realistic goals. The length of the rehab program depends on the resident’s condition, progress towards goals and quarterly reassessments. The rehabilitation program focuses on ability, strengths and potential. Watford QCC offers programs for conditions including: CVA, Parkinson’s, MS, fractures, contractures, amputees, re-motivation, arthritis, etc.

Family Involvement

Family and those close to the resident can play an important role in the rehabilitation process. Families are encouraged to become actively involved in all aspects of the rehabilitation process.

Liaison and Contact Information

PT Health is responsible to act as a liaison between the resident, their family, and the professional therapists. Residents and their families are encouraged to seek out the Physiotherapist if there are any questions regarding prescribed therapies.

Rehab Services/Programs Offered

One, or any number of the following therapy plans may be recommended for the resident to participate in.

Physiotherapy/Rehabilitation Services

  • Strengthening Exercise Programs
  • Balance Training Programs
  • Walking Programs
  • Chest Physiotherapy
  • Walker Assessments

Occupational Therapy Services

Wheelchair/ Seating Assessments

The Occupational Therapist completes an assessment to determine the type and size of wheelchair the resident requires.

Splinting W/C assessments / Seating assessments

The Occupational Therapist may prescribe different splints to support hand/foot positioning to improve position or function and prevent contractures.

Restorative Programming

  • Walking /weight-bearing programs
  • Range of motion

Wheelchair/Walker repair and maintenance clinics

Shoppers Home Health Care

A representative visits the home twice a month to ensure all mobility equipment such as wheelchairs and walkers are in good working condition.


Please note that a variety of walkers and wheelchairs are available for residents to use on a temporary basis, until they can acquire their own.

Assistive Devices Program

The cost of a new walker or wheelchair may be covered under this government funding program. Residents may qualify for cost relief of up to 75 percent of the cost of the mobility aid.

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Watford QCC has trained staff to perform basic and advanced foot care to residents who require this. Advanced foot care clinics are held about every 4 weeks.

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Laboratory Services

We have a lab technician who visits our home weekly to perform lab tests ordered by the physician. Results are then communicated back to the home within a 24-hour timeframe.

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McLaren Pharmacy is the home’s provider for resident medications. We have our own pharmacy consultant who visits regularly to assist staff, residents and families with any medication-related concerns.

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We are a compassionate team committed to providing exceptional resident-centered care. We provide an extended family atmosphere in a peaceful rural setting.