About Us

Contact Us
Accommodations
Tours
Frequently Asked Questions
Security
The Placement Process
Financial Assistance
Staff Biographies
Ministry Inspections
Links & Resources
Employment

Contact Us

Map of Watford Quality Care Centre

Watford Quality Care Centre
344 Victoria Street
Watford, Ontario
N0M 2S0
Tel: (519) 876-2520
Fax: (519) 876-3930

Directions:

  • From London
    • Take Highway 402 west toward Sarnia
    • Take Exit 44 for Highway 79/Nauvoo Road toward Watford/Arkona and turn left
    • Turn right at Victoria Street
    • Turn left to stay on Victoria Street
  • From Sarnia
    • Take Highway 402 east toward London
    • Take Exit 44 for Highway 79/Nauvoo Road toward Watford/Arkona and turn left
    • Turn right at Victoria Street
    • Turn left to stay on Victoria Street

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Accommodations

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Welcome to Watford QCC, a long-term care home meeting the varied needs of 62 residents, in secure, air conditioned comfort. We offer basic, semi-private and private rooms with ensuite washrooms.

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  • Telephone and cable outlets are available in each room
  • Couples suites accommodate the needs of couples
  • Controlled access with alarmed exits

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Residents are encouraged to bring any favourite items that will make their space more personal. Items not allowed are electric blankets, heating pads, extension cords or area rugs.

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Fireside lounges and comfortable sitting areas, with lots of natural light are located throughout our home. Beautiful flower gardens and landscaped gazebo area are great relaxing areas in the summer time.

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Supervised bathing provided twice a week.

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The Library offers an array of books, offering varied subjects in regular and large print. Books on tape are also available.

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The Front Activity Area is a place of both gathering and worship. Interdenominational services are hosted weekly by various faith groups in the community.

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Two Dining Rooms are available. Residents have assigned seating within the Dining Room with consideration given to matching compatible tablemates. Assistance with meals is provided as necessary.

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Tours

Watford QCC is pleased to offer tours of our home. We believe that it is important that families view several homes prior to placing their loved ones name on the long-term care waiting list. Tours can be arranged by calling us at (519) 876-2520.

If you are placing your loved one in Watford QCC, please feel free to contact our home to have your questions answered. The staff at Watford QCC is here to assist you at this difficult time of transition, and we will be pleased to help in any way we can.

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Frequently Asked Questions

1. What are the staffing ratios at Watford Quality Care Centre?

There is an RN on duty 24 hours a day, 7 days a week. RPNs also work various shifts assisting with medication and treatments. The approximate ratio of PSWs to residents is 1 to 10. Staffing ratios are higher at peak periods throughout the day, and lower in quieter periods such as mid-afternoon.

2. Who will be responsible for my medical care?

Residents may retain their own physician as long as that physician is willing to sign an agreement with us which outlines our medical staff by-laws, and to apply for privileges at Watford QCC. If a resident’s physician is not able to continue medical care for the resident at Watford Quality Care Centre, one of the home’s physicians will accept responsibility for the care of the resident.

3. How long has Watford Quality Care Centre been operating?

Watford Quality Care Centre opened as a nursing home in 1976 . Watford Quality Care Centre is owned by QCC Corp.

4. What if I need a wheelchair?

Our home has state-of-the-art equipment including a variety of weighing methods, lifting devices, hydro sonic tubs, monitoring devices, assistive devices such as special eating utensils, wheelchairs, walkers, etc. Residents with special needs are assessed for additional equipment that will encourage independence and make day-to-day living easier. Motorized wheelchairs are assessed on an individual basis and are allowed once the resident is deemed capable of operating one.

5. What about the meals?

Menus are on a 3-week rotation and change seasonally. Alternate entrées are always available at noon and supper meals, and residents always have a choice of entrée, vegetable and dessert. Special diets are easily accommodated and monitored by our Dietary Services Supervisor. Nourishment is offered between meals, three times daily and supplements are provided when the need is identified by the Dietician.

6. Can I smoke at Watford Quality Care Centre?

Watford Quality Care Centre promotes a smoke-free environment in support of Lambton County’s smoking by-laws. Any resident who chooses to smoke will participate in regular assessments to determine their safety and will be asked to sign an agreement related to our smoking policies. Smoking is only permitted in outside designated areas, and the resident must be deemed to be a safe smoker as staff does not assist with smoking. If the resident is unable to access the smoking area safely a family member must accompany them for all smoking activity.

Alcoholic beverages are permitted under specific conditions.

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Security

Watford QCC offers a secure environment. All doors are secured with mag locks that prevent the door from being opened internally or externally. All doors will automatically release in the event of fire. Many of the doors have key pads adjacent to them that when activated will release the mag locks for a time-limited window, allowing residents, family or staff to enter or leave the building. Doors will alarm or re-lock at the end of this designated window of time.

Coded access allows residents and families to move freely in and out of the building. Residents who are capable are invited to exit the building and utilize the walkways, patios and garden areas around the home.

Fire Drills

One fire drill is held on each shift, each month. Alarms are very loud and distracting. They may be very distressing to some residents.

Occasionally residents may also be asked to evacuate their rooms as part of the fire drill.

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The Placement Process

There are three aspects to arranging care that are important to remember:

  • Determining your eligibility (or whether you qualify for a particular service or subsidy)
  • Selecting the organization(s) that will provide the service (a “provider organization”)
  • Applying for care (filling in the appropriate paperwork)

Speak to your CCAC

Your local Community Care Access Centre (CCAC) can help you with defining your needs and personal situation, determining your eligibility, locating providers and applying for care.

Residential Care Settings

If you are eligible for admission to a long-term care home, then the CCAC co-ordinates your application for you and you select your top three choices of homes.

Type of service Who selects the provider Who co-ordinates the application Who determines eligibility
Supportive Housing You You The Provider
Retirement Homes You You The Provider
Long-Term Care Homes You select a maximum of 3 providers (except for short-stay respite or if immediate admission is required). The CCAC co-ordinates your application. A doctor or nurse provides medical information for the application. The CCAC

Once the application has been completed and your top three homes have been selected the application is sent to the chosen homes that then review the information and determine their ability to meet the needs of the applicant.

If the long-term care home feels they are able to meet the applicant’s needs, a letter confirming acceptance will be sent out to the applicant or their substitute decision-maker and the CCAC and the applicants name will be added to the waiting list.

Waiting lists for long-term care are managed by the CCAC. When the long-term care home has a vacancy, they notify the CCAC who then makes a bed offer.

Remember, regardless of your situation or the options you are considering, your local Community Care Access Centre is here to help with resource information.

Information taken from the MOHLTC website at www.health.gov.on.ca.

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Financial Assistance

Current accommodation per diem rates are set by the Ontario Ministry of Health, and are available at the Ministry of Health website.

Rate Reductions

Residents who are in basic accommodations and do not have a monthly income that will support the minimal rate as set by the Ministry of Health are able to submit an exceptional circumstance form requesting a further reduction in their monthly charges.

The Ministry requires extensive financial documentation for this reduction. Assistance will be provided at the home to any resident or any resident’s Power of Attorney who is applying for this reduction.

Involuntary Separation

Residents who have a spouse living in the community may apply for an Involuntary Separation reduction. The Ministry does require financial documentation for this reduction. Residents or Power of Attorneys need to contact Income Security at 1-800-277-9914 for further information regarding this reduction.

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Staff Biographies

Laura Smith

Ward Clerk

Tina Limoges

Nutritional Manager

tlimoges@watfordqualitycare.ca

 

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Ministry Inspections

Annual inspections are completed by the Ontario Ministry of Health.

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Links & Resources

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Employment

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Health & Safety

Watford QCC has a complete Health and Safety Program that provides all employees with education and equipment to allow then to perform their duties in a safe and secure manner. We follow all standards set out by Ministry of Health and Ministry of Labour. Members of our health and safety team regularly attend workshops, to ensure Watford QCC remains a leader in protecting our staff while ensuring quality resident care.

Staff Appreciation

Watford QCC realizes the importance of staff recognition. We recognize staff for their years of service at ten, fifteen, twenty, twenty-five and thirty years on the day of their anniversary. Currently we have over twenty percent of our staff that have over twenty years of employment with us. We appreciate all these many years of experience in compassionate quality care. We also have staff appreciation events through out the year such as Nurses’ Week and Staff Appreciation Day.

Volunteers Needed!

If you have some spare time, enjoy socializing with seniors, or have a special hobby you would like to share, we have opportunities for you to volunteer at Watford QCC.

Experience that feeling of fulfilment as you brighten a senior’s day and contribute to enhancing the quality of life for someone in need.

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We are a compassionate team committed to providing exceptional resident-centered care. We provide an extended family atmosphere in a peaceful rural setting.